Our services, areas, pricing, and terms of trade
1. Smart Home Diagnostics & Commissioning
Engineering-grade fault-finding and commissioning across Control4, Lutron, networked AV, smart lighting and architectural climate control. Local response when the original integrator is in Auckland and unreachable.
- From: $245 + GST diagnostic assessment fee (100% credited toward repair)
- Hourly: $145/hr + GST specialist rate
2. EV Charger Installation
Smart-integrated EV chargers with full design, commissioning and load-balancing. Single-phase or three-phase. Schneider, Wallbox, Tesla and other approved units. Prescribed wiring is delivered by a registered electrician under our project oversight.
- Single-phase residential standard install: $1,800–$3,200 + GST quoted
- Three-phase or non-standard: quoted per design
- Switchboard upgrade or feed upgrade: identified at site assessment, separately quoted
3. Alpine Solar Service & Repair
Authorised service partner for Fronius, Schneider, Selectronic and Enphase. Bench-level diagnostics on inverters, battery management systems and the supporting electronics.
- From: $195 + GST inverter / industrial controller diagnostic (100% credited toward repair)
- Hourly: $145/hr + GST specialist rate
- Solar system health check (full audit): from $495 + GST
4. Underfloor Heating & Climate Diagnostics
Specialist fault-finding and recalibration for electrical underfloor heating, heat-pump integration, and tariff-aware thermal management.
- From: $245 + GST smart-home audit fee (covers controller and integration diagnostic)
- Hourly: $125–$145/hr + GST
5. Premium Appliance & TV Repair
Engineering-grade repair on premium whiteware, kitchen equipment, OLED/LED/LCD televisions and high-end home theatre. Component-level repair where most contractors recommend replacement.
- From: $95 + GST consumer diagnostic fee (100% credited toward repair)
- Hourly: $125/hr + GST
6. Professional Power-Tool Servicing
Authorised servicing for Bosch, Makita, DeWalt, Milwaukee and HiKOKI power tools. Walk-in or onsite collection on planned routes.
- From: $95 + GST consumer diagnostic fee
- Typical repair total: $120–$280 + GST including parts and labour
7. Commercial Maintenance
Engineering-grade preventative maintenance and fault-recovery for hotels, lodges, restaurants, retail and industrial sites. AV, EFTPOS, CCTV, kitchen electronics, refrigeration controls, smart-lighting, access control.
- Test & tag: from $5/item + $250 minimum visit (volume tiers below)
- Maintenance contracts: tiered SLA — see Section 5 below
- After-hours fault response: $275 + GST minimum (1 hour included)
8. Specialist Diagnostics — “Second Opinion”
Has another contractor told you it’s unfixable? Get a technical second opinion before you replace high-value equipment.
- Consumer electronics & power tools: $95 + GST
- Solar inverters & industrial controllers: $195 + GST
- Architectural / smart-home system audit: $245 + GST
- 100% of any assessment fee is credited toward the final repair if you proceed
9. Solar Design & Installation (Suntricity)
Through our sister business Suntricity Solar — residential and commercial solar PV, off-grid systems, hybrid systems with battery backup.
- Residential 5kW grid-tied: from $13,000 + GST installed
- Hybrid 8kW + battery (Tesla, BYD): from $25,000 + GST installed
- Off-grid alpine system: quoted per design (typical $35,000–$80,000+ installed)
- Free onsite energy audit and design consultation
10. Energy Audits & Retrofits (Suntricity)
Solar performance audits, battery storage retrofit, EV-ready upgrades, energy management consulting.
- Solar health check: from $495 + GST (linear output testing, BMS check, firmware update)
- Battery storage retrofit: quoted per design
- Onsite energy audit (residential): from $295 + GST, credited toward design fee on installation
Rate schedule
All rates exclude GST. Effective May 2026 and subject to annual review.
Diagnostic assessment fees
Charged once per item and 100% credited toward the repair if you proceed.
| Item type | Fee | Credited? |
| Consumer electronics & power tools | $95 + GST | Yes — 100% to repair |
| Solar inverters & industrial controllers | $195 + GST | Yes — 100% to repair |
| Architectural / smart-home system audit | $245 + GST | Yes — 100% to repair |
| On-site commercial diagnostics (>30 mins on-site) | $245 + GST minimum | Yes — 100% to repair |
Labour rates
All labour performed or supervised by Patrick Green, EWRB-registered Electrical Service Technician #285848 and former Chair of Engineers New Zealand (Nelson/Marlborough).
| Service tier | Rate | Applies to |
| Standard Technical Labour | $125/hr + GST | Residential service work, general maintenance, appliance and tool repairs |
| Specialist Engineering & Solar | $145/hr + GST | Solar design, grid-tie commissioning, smart-home programming, PLC logic, high-end diagnostics |
| Emergency / After-Hours Call-Out | $275 minimum + GST (incl. 1st hour) | After 5pm Mon-Fri, all day Sat/Sun. Subsequent labour at $180/hr |
| Public-holiday work | Price on application | Bespoke quote — contact us |
| Minimum onsite charge | 1 hour at applicable rate | All onsite visits |
Travel zones
Travel covers vehicle overheads and technician transit time.
| Zone | Areas covered | Travel fee |
| Zone 1 — Local | Jacks Point, Hanleys Farm, Kelvin Heights | FREE |
| Zone 2 — Queenstown | Frankton, Queenstown CBD, Arrowtown, Lake Hayes Estate | $55 + GST |
| Zone 3 — Central | Cromwell, Kingston, Glenorchy | $125 + GST |
| Zone 4 — Upper Lakes | Wānaka, Hāwea, Cardrona | $185 + GST |
| Beyond 60km | Anywhere further (e.g. Tarras, Alexandra, Bannockburn) | Add $1.80/km + GST |
Multi-site synergy: when we have multiple bookings in Zone 3 or 4 on the same day, travel fees may be split between clients to reduce your individual cost.
Materials & specialist equipment
| Item | Charge |
| Consumables & parts | Cost + 30% standard trade margin |
| Specialist diagnostic equipment hire (thermal imaging, HV testing) | $45 + GST per project where applicable |
| International parts sourcing fee | $35 + GST per order |
Maintenance contracts
Recurring monthly retainer with priority response, scheduled checks and bundled services. Direct debit billing. Quarterly review with monthly summary report.
Holiday-home maintenance retainer
Designed for property managers and holiday-home owners with one or more properties in the Wakatipu basin.
| Tier | Per property | Response time | Includes |
| BRONZE | $250/mo + GST | 48 hours | Quarterly preventative check, priority dispatch, smart-home health audit, 10% discount on hourly call-outs |
| SILVER | $450/mo + GST | 24 hours | Bronze + monthly check-in, 2 hours included call-out time/quarter, full annual test & tag, firmware updates on smart systems |
| GOLD | $750/mo + GST | Same-day | Silver + 4 hours included call-out time/quarter, EV charger annual service, solar health check, 25% discount on smart-home commissioning beyond included hours |
Hospitality maintenance contract
Designed for hotels, lodges, restaurants and commercial operators where equipment downtime represents lost revenue.
| Tier | Monthly | SLA | Includes |
| STANDARD | $1,800/mo + GST | Same-business-day | Monthly preventative check, priority dispatch, AV / EFTPOS / CCTV / kitchen electronics included, quarterly test & tag |
| EXTENDED | $2,750/mo + GST | 4-hour business-hours | Standard + after-hours emergency response, dedicated single-property contact, weekend cover, monthly written report |
| CRITICAL | $3,500/mo + GST | 2-hour 24/7 | Extended + 24/7 emergency response, full equipment register, predictive maintenance scheduling, executive monthly review |
Test & tag (volume pricing)
| Volume per visit | Per item | Minimum visit |
| 1–99 items | $5 + GST | $250 + GST |
| 100–499 items | $4 + GST | — |
| 500+ items | $3.50 + GST | — |
Terms of trade
Quotes
- Preliminary estimates are provided based on your description and photos — these are indicative only
- Fixed-price quotes are issued only after our diagnostic assessment is complete
- Fixed-price quotes are valid for 30 days from issue
- Once approved, the quoted price is the price you pay for the scope of work described
Payment
- Residential and one-off repair work: payment on completion via Eftpos, Visa, Mastercard or bank transfer
- Commercial accounts: Net 7 days from invoice
- Established commercial accounts may be granted Net 14 or Net 30 terms after 3 months of clean trading
- Maintenance contracts: monthly direct debit, billed in advance
Deposits
- 50% deposit required on quoted work over $500 before materials are ordered or work scheduled
- Deposit secures parts and your scheduled service slot
- Deposit is non-refundable once parts have been ordered, except where we are unable to perform the work
Warranty
- 90-day warranty on labour and parts replaced during the repair
- Warranty does not cover new and unrelated faults, or damage caused by external factors (power surges, liquid ingress, physical impact, lightning, manufacturer firmware updates)
- Where applicable, manufacturer warranties on parts apply in addition to our 90-day cover
- Master Electricians workmanship guarantee applies to all prescribed electrical work delivered through our registered electrician
Cancellation
- Cancellations more than 24 hours before scheduled time: no charge
- Cancellations within 24 hours: $95 administration fee
- No-show or refusal of access on the day: minimum onsite call-out fee plus zone travel
Diagnostic fee credit
- 100% of the diagnostic assessment fee is credited toward your repair if you proceed within 30 days
- Diagnostic fee remains payable if you choose not to proceed
- Diagnostic fee remains payable if the equipment is found Beyond Economical Repair after a good-faith assessment
Uncollected items
- Items left for repair must be collected within 90 days of the “Ready for Collection” notification
- Items not collected within 90 days will be considered abandoned and may be recycled, sold or disposed of to recover storage and assessment costs
Limitation of liability
- HighTech’s liability in connection with any service is limited to the amount paid to HighTech for that service
- Indirect or consequential losses (lost rental income, lost productivity) are excluded to the extent permitted by law
- Customers are advised to back up critical data on smart-home controllers, computers or any electronic device prior to repair